Customer Portal Overview

Activating Your Account

1. Check your inbox for an email from zoho@zenlabswholesale.com.

1. Follow the link in the email to create your new password.

2. Important: Use the same email tied to your current account. This ensures your past purchase history and account details are already available.

3. Log in to your new dashboard.

4. Shop & Checkout directly from your “Shop” dashboard.

Tip: From Sep 1–30, the old process is still available at checkout.zenlabswholesale.com, but onboarding now helps us improve your experience.

What’s New

⚡ Checkout Faster: Save billing, shipping, and payment info for both wholesale and direct-to-client orders.

📦 Order Tracking & History: Access all your past orders in one place.

🔁 Easy Re-Orders: Store info so you can quickly re-order products.

What’s Coming Next

• September: Upgraded design elements for both desktop and mobile to better visually streamline the customer experience.

• October: Personalized account recommendations to make re-ordering and product discovery even easier.

• Later this year: Future improvements will be shaped directly by customer feedback from the BETA period.

FAQs

Q: I didn’t receive the setup email. What should I do?

A: Check your spam folder. If you still don’t see it, email zoho@zenlabswholesale.com.

Q: What happens to my old account and orders?

A: All your past purchase history and details are already in your new dashboard—as long as you use the same email.

Q: Can I still use the old checkout system?

A: Yes, until Sep 30, you can still check out via checkout.zenlabswholesale.com. After that, all orders must be made through the new portal.

Q: How do I get support?

A: Use the support panel inside your portal for a response within 48 hours. For urgent needs, email zoho@zenlabswholesale.com.

Q: Can I share feedback?

A: Yes! We encourage feedback to help us improve this BETA experience.